Privacy Policy
Privacy Policy
Effective Date: [Insert Date]
At Viola Grace, we are committed to protecting your privacy and the personal information you share with us. Your trust means everything, and we want you to feel secure every time you shop with us, interact with our website, or reach out to our team.
This Privacy Policy explains how we collect, use, store, and share your information when you visit violagrace.com (the “Site”), make a purchase, or communicate with us.
1. What Information We Collect
We collect both personal and non-personal information to help us serve you better. This includes:
a. Personal Information:
Name
Email address
Billing and shipping address
Phone number
Payment details (securely processed via third-party providers)
Order history
b. Automatically Collected Information:
When you visit the Site, we automatically collect information such as:
Your IP address
Browser type and version
Device type
Pages viewed and time spent
Cookies and other tracking data
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your order, support, or promotions
Improve our website, services, and user experience
Personalize your shopping experience
Prevent fraud and secure transactions
Send marketing communications (if you opt in)
3. Sharing Your Information
We respect your privacy. We do not sell or rent your personal information.
We may share your data with trusted third parties who help us operate our business:
Shopify (our eCommerce platform)
Payment processors (e.g., Stripe, PayPal)
Shipping and delivery partners
Email marketing tools (e.g., Klaviyo, Mailchimp)
Analytics providers (e.g., Google Analytics)
These partners are obligated to protect your data and only use it for the specific services they provide to us.
4. Cookies & Tracking Technologies
We use cookies to:
Keep your shopping cart updated
Remember your preferences
Analyze website traffic and performance
Offer personalized product recommendations and ads
You can adjust cookie settings through your browser or device. Note: disabling cookies may impact your shopping experience.
5. Email Marketing & Opt-Out
If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by contacting us directly at hello@violagrace.com.
6. Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time (see Section 9).
7. Data Security
We use industry-standard security measures (SSL encryption, secure payment gateways, firewalls) to protect your information. While no system is 100% secure, we take all reasonable precautions to safeguard your data.
8. Your Rights
Depending on your location (especially if you're in the EU/UK or California), you may have the right to:
Access the personal data we hold about you
Correct or update your data
Request deletion of your information
Object to or restrict certain types of data use
Withdraw consent for marketing communications
To exercise your rights, contact us at violagrace72@gmail.com
9. Children’s Privacy
Our site is not intended for children under the age of 13. We do not knowingly collect or store personal data from children. If we discover that we have done so unintentionally, we will delete that information immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it regularly to stay informed.
11. Contact Us
If you have any questions, concerns, or requests related to your privacy or this policy, please reach out:
📧 Email: violagrace72@gmail.com
🌐 Website: www.violagrace.com