Contact us
Contact Us
We're Here to Help — Every Step of the Way
At Viola Grace, we’re more than just a store — we’re a community built on elegance, comfort, and connection. Whether you're shopping your first piece, seeking advice on styling or skincare, or following up on an order, our team is here to make your experience smooth, personal, and worry-free.
✨ Let’s Connect
We welcome all questions, comments, feedback, and special requests. Every message is important to us — and every customer is valued like a guest in our home.
You can reach us directly via email at:
📧 violagrace72@gmail.com
We respond to all messages within 24 to 48 hours, excluding weekends and holidays.
If your matter is urgent, please include URGENT in your subject line so we can prioritize accordingly.
🤍 How We Can Help
We’re here to assist with:
Order status, tracking, and delivery updates
Questions about sizing, fit, and product care
Styling recommendations and collection guidance
Return, exchange, and refund inquiries
Collaboration, PR, or wholesale opportunities
Feedback — compliments, concerns, or suggestions
No question is too small — if it matters to you, it matters to us.
🕒 Support Hours
Monday to Friday: 9:00 AM – 6:00 PM (EST)
Saturday & Sunday: Closed
Emails received over the weekend will be addressed promptly on Monday.
📦 Already Placed an Order?
If you've already placed an order and have a question or concern, please include your order number in your message so we can assist you more efficiently.
🌐 Let’s Stay Connected
Want to reach us elsewhere or stay in the loop?
Follow us on social media and join our growing Viola Grace community. From product updates to inspiration and behind-the-scenes, we're always sharing moments of grace.
[Instagram] | [Pinterest] | [Facebook] (Insert your links here)
Thank You for Trusting Us
At Viola Grace, we take pride in delivering not just quality products, but also genuine, heartfelt customer care. Your satisfaction and trust mean everything to us. We’re committed to making sure your experience with us is as beautiful and seamless as the products we offer.
We can’t wait to connect with you.
With grace,
The Viola Grace Team
violagrace72@gmail.com